HELP & SUPPORT

Frequently Asked Questions

Find clear answers about our products, ingredients, usage, shipping, returns, and more.

01

Creatine & Product

Learn more about Creatine Hydration Powder and how it fits into your daily routine.

GentleRoot Creatine Hydration Powder combines 5 g of creatine monohydrate with magnesium, sodium, and potassium in one convenient daily serving. It is designed to support muscle energy, hydration, and consistent training routines.
Creatine helps support the body's phosphocreatine system, which plays a role in regenerating ATP during brief, high-intensity activity. Consistent creatine intake can help support strength, power, and training performance when combined with regular exercise.
Each serving contains 5 g of creatine monohydrate. One serving is one 10 g scoop, with 30 servings per container.
Sodium, potassium, and magnesium are electrolytes involved in fluid balance, nerve signaling, and normal muscle function. They can be particularly relevant during exercise and periods of increased sweating.
Creatine is generally used consistently each day to help maintain muscle creatine stores. GentleRoot is designed to make a daily routine simple on both training days and rest days.
Consistency matters more than a specific time of day. You can take your daily serving at a time that fits naturally into your routine, such as before or after training or alongside a meal.
A loading phase is not required. Consistent daily intake can gradually increase muscle creatine stores over time without using a separate loading protocol.
Each container provides 30 servings. When taking one scoop per day, one container is approximately a 30-day supply.
02

Safety & Ingredients

Straightforward information about what is inside and responsible supplement use.

Each serving provides creatine monohydrate, magnesium as magnesium malate, sodium from sea salt, and potassium as potassium chloride.
The formula also contains natural flavors, stevia extract from the leaf, and silicon dioxide. Please refer to the product label for the complete and most current ingredient information.
GentleRoot Creatine Hydration Powder is formulated without added sugar and uses stevia extract as part of its flavor system.
The listed formula does not include artificial colors. For full ingredient information, always refer to the Supplement Facts and ingredient statement on the product packaging.
Creatine monohydrate has been extensively studied. Supplements should still be used according to the label directions and as part of a balanced diet and healthy lifestyle. Individual circumstances may vary.
Consult a qualified healthcare professional before using supplements if you are pregnant or breastfeeding, taking medication, have a medical condition, have concerns about kidney function, or are unsure whether the product is appropriate for you.
No. GentleRoot supplements are not intended to diagnose, treat, cure, or prevent any disease. Information provided on our website is for general informational purposes and is not medical advice.
Maintaining appropriate daily hydration is important, particularly when exercising or sweating heavily. Follow the product directions and adjust your fluid intake according to your activity level and individual needs.
03

Shipping, Returns & Orders

Helpful information about ordering from GentleRoot.

Yes. Eligible GentleRoot orders within the United States include free shipping. Any applicable shipping information will also be shown during checkout.
Delivery times depend on the destination and shipping service used. Once your order has been processed and dispatched, tracking information will be provided when available.
Once your order ships, you will receive tracking details using the contact information provided during checkout. Tracking may take a short period to update after the carrier receives the package.
GentleRoot purchases are covered by our 30-day money-back guarantee. Please review our refund policy for full eligibility requirements, exclusions, and instructions before submitting a return or refund request.
Contact our customer support team as soon as possible with your order details and clear photos of the issue. Our team will review your request and help determine the appropriate next step.
Contact us as soon as possible after placing your order. We will do our best to help, but changes or cancellations cannot be guaranteed once an order has entered processing or fulfillment.
Yes. Payments are processed through secure checkout technology provided by Shopify and supported payment providers. GentleRoot does not directly store your full payment-card details.
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