Terms of service

GentleRoot Terms of Service

OVERVIEW

Welcome to GentleRoot! The terms “we,” “us,” and “our” refer to GentleRoot. GentleRoot operates this website and online store, including all related information, content, tools, features, and services, to provide you with a seamless shopping experience (the “Services”). GentleRoot is powered by Shopify, which enables us to offer the Services to you.

These Terms of Service (“Terms”) explain your rights and responsibilities when using our Services.
Please read them carefully, as they contain important information about your legal rights, including warranty disclaimers and limitations of liability.

By visiting, interacting with, or purchasing from our website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you confirm that you are at least the age of majority in your province, state, or country of residence, or that you have given consent for any minors under your care to use our Services under your supervision.

When using our store, you may be required to provide accurate information such as your name, email, billing address, payment details, and shipping address. You agree that all information provided is true, complete, and current.

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your device or account.

SECTION 2 – OUR PRODUCTS

We strive to display our products as accurately as possible. However, colors and product appearances may vary depending on your device and settings.

We do not guarantee that any item you purchase will meet your expectations or appear exactly as shown on your screen. Product descriptions, pricing, and availability are subject to change without notice. GentleRoot reserves the right to limit quantities, discontinue items, or refuse service at our discretion.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase the products selected. We reserve the right to accept or decline any order for any reason. Your order is not finalized until payment is processed and confirmed.

Once an order is accepted, cancellation may not be possible. If a cancellation or modification is required, please contact us immediately.

All purchases are subject to our Refund Policy. You agree that items purchased are for personal use only and not for resale or export.

SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotions may change without notice. Prices displayed at checkout are final and include applicable taxes unless otherwise stated.

You agree to provide current, accurate, and complete payment and account details. By submitting this information, you represent that:

  • You are authorized to use the payment method provided.

  • The payment details are valid and accurate.

  • All charges incurred by you will be honored by your payment provider.

We reserve the right to correct pricing errors and to cancel orders arising from such errors.

SECTION 5 – SHIPPING AND DELIVERY

Estimated delivery times are provided for convenience and are not guaranteed. We are not responsible for carrier delays, customs issues, or circumstances beyond our control.

Once an order leaves our fulfillment center, ownership and risk of loss transfer to you.

SECTION 6 – INTELLECTUAL PROPERTY

All content on our website—including text, graphics, logos, videos, and designs—is the property of GentleRoot or its licensors and protected by copyright and trademark laws.

You may not reproduce, modify, distribute, or exploit any content without written permission. Our trademarks, including the GentleRoot name and logo, may not be used without authorization.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools or integrations (such as payment gateways or reviews). These are offered “as is” and without warranties. We are not liable for any issues that arise from using these tools.

Use of third-party tools is entirely at your own risk and subject to their respective terms and conditions.

SECTION 8 – THIRD-PARTY LINKS

Our site may include links to third-party websites. We do not control or endorse these sites and are not responsible for their content or policies.

Please review third-party terms and privacy policies before engaging in any transactions. Any issues related to such purchases should be directed to the respective third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

GentleRoot is powered by Shopify, which helps us process payments and manage store operations. However, all purchases are made directly with GentleRoot.

Shopify is not responsible for any transactions, products, or services purchased through our store. You agree to release Shopify from any claims or liabilities related to your GentleRoot purchases.

SECTION 10 – PRIVACY POLICY

We value your privacy. Personal information collected through our Services is handled according to our Privacy Policy and Shopify’s Privacy Policy.

By using our Services, you consent to this collection and acknowledge that your data may be stored and processed in other jurisdictions.

SECTION 11 – FEEDBACK

If you share reviews, ideas, or suggestions (“Feedback”) with us, you grant GentleRoot a perpetual, royalty-free right to use, reproduce, and share that Feedback for any purpose, including marketing or product improvement.

You agree that your Feedback will not violate any rights of others, and you are solely responsible for its content and accuracy.

SECTION 12 – ERRORS AND INACCURACIES

At times, there may be errors or omissions related to pricing, descriptions, promotions, or availability. We reserve the right to correct these errors and update or cancel affected orders without notice.

SECTION 13 – PROHIBITED USES

You agree not to use our Services for any unlawful, harmful, or abusive purposes. This includes but is not limited to:

  • Violating any laws or regulations.

  • Transmitting malware or spam.

  • Collecting personal information without consent.

  • Interfering with the security or functionality of our website.

We reserve the right to suspend or terminate your access for violating these Terms.

SECTION 14 – TERMINATION

We may suspend or terminate your access at any time without notice if we believe you have violated these Terms. You remain liable for all charges incurred up to the termination date.

SECTION 15 – DISCLAIMER OF WARRANTIES

All products and Services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including warranties of merchantability or fitness for a particular purpose.

We do not guarantee that our website will always be secure, error-free, or uninterrupted.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, GentleRoot and its affiliates will not be liable for any indirect, incidental, or consequential damages arising from your use of our Services or products.

This includes, but is not limited to, lost profits, lost data, or any other damages, even if advised of their possibility.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless GentleRoot, Shopify, and their affiliates from any claims or expenses arising from your use of the Services, your breach of these Terms, or your violation of any law or third-party rights.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be enforced to the fullest extent permitted, and the remaining provisions will remain valid.

SECTION 19 – ENTIRE AGREEMENT

These Terms and any related policies constitute the entire agreement between you and GentleRoot regarding your use of the Services and supersede prior agreements.

SECTION 20 – GOVERNING LAW

These Terms and any transactions made through GentleRoot shall be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

SECTION 21 – CHANGES TO TERMS

You can review the latest version of these Terms at any time on this page.
We reserve the right to modify or replace any part of these Terms. Material changes will be communicated as required by law. Continued use of our Services after changes constitutes acceptance.